- Where do I get Segurium?
- Segurium installs free from the official WordPress.org plugin directory: in your WordPress admin, open Plugins → Add New, search for "Segurium", and click Install Now. A Pro license activates on top of the same install — there is no separate download.
- How does the money-back guarantee work?
- Every paid plan ships with a 14-day money-back window. Email support@segurium.com from the same address you used at checkout and we issue a full refund inside the window — no questionnaire, no cancellation friction.
- How do I move a license between sites?
- From Account in the plugin admin, deactivate the license on the old site and activate it on the new one. Multi-site bundles let any site in the bundle activate as long as the seat count is not exceeded.
- What happens on downgrade?
- The service quota goes back to 3 cleanups per 30 days at the next cleanup call. Every feature — detection, hardening, the integrity check and its vulnerable-component badges — keeps working. Anything already cleaned stays cleaned; no data is removed when a plan changes.
- How is the 3-cleanups-per-30-days quota counted?
- A rolling window per site, shared between malware cleanup and integrity-fix on infected files — whether you start the fix yourself, one file at a time or in bulk, or the plugin runs it for you on a scheduled scan. Integrity fix on clean files (modified, missing, or extra) is unlimited and never touches the counter.
- Where do I get support?
- On a free install, post on the WordPress.org support forum — we watch it. On Pro, use Segurium → Support inside the plugin (it attaches a small diagnostic bundle so we can debug from the first reply) or email support@segurium.com from your checkout address — Pro tickets land in the high-priority queue.
- I look after many client sites. Do I need Pro on all of them?
- No. Buy it for the site that had the incident. Every site you manage runs the full product free, and a site only needs Pro when one infection runs past 3 cleanups in 30 days, so the cost lands on the incident rather than on the client list. Bundles exist for when several sites need the ceiling at once. Rollout commands and the rest are on the agency page.
- Annual only?
- Yes — billed once a year, per site. We display the monthly equivalent for comparison, but the charge is annual. The support cost of a 1-month relationship at this price point isn't workable.